At MELEMELE LTD, we value customer satisfaction and strive to resolve any issues you may encounter promptly. If you have a complaint or dispute regarding our products or services, please follow the process below:

1. Filing a Complaint

You can submit a complaint through the following methods:

Email: [email protected]
Phone: +44 808 502 0267
Online Form: Link to Contact/Complaint Form

Please provide as much detail as possible, including your order number, product details, and the nature of your complaint.

2. Timeframe for Response

We will acknowledge your complaint within 24-48 hours and aim to provide a full response within 7 working days.

3. Resolution Process

Once we receive your complaint, our team will thoroughly investigate the issue and work towards a fair resolution. We will keep you informed throughout the process.

4. Escalation Procedure

If you are not satisfied with the outcome of your complaint, you may request that the matter be escalated. We may refer you to an independent dispute resolution service or applicable regulatory bodies as needed.

5. Legal Rights

This policy is governed by the applicable laws of Cyprus, and nothing in this policy affects your legal rights as a consumer.

For further information, please contact us at +44 808 502 0267.